Customer Relations Coordinator Proudly Serving Residential and Commercial Customers in MA & NH

Lowell Customer Relations Coordinator Employment Opportunity

Join Our Team of Enthusiastic Administrative Support Service Team

The Customer Relations Coordinator interacts with customers on behalf of A. Fagundes Plumbing & Heating inc. They provide information about products and services, take orders, respond to customer complaints, and process returns, as necessary.

Job responsibilities include:

  • Greets customers warmly in person and by phone.
  • Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary. Advises on company information.
  • Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.
  • Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.
  • Keeps records of customer interactions, processes customer accounts and files documents.

Please consider applying if you possess the following skills and experience:

  • High school diploma.
  • One year of office administration education or comparable work experience.
  • Good computer skills. Knowledge of common office applications such as MS Word, MS Excel, MS Powerpoint.
  • Experience with or ability to learn business telephone systems.
  • Excellent phone skills.
  • Excellent communication skills.
  • Excellent interpersonal skills.

Physical Requirements include:

  • To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, kneel, use hands to handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Some more great reason to come on board with A. Fagundes Plumbing & Heating Inc.:

  • Health, Dental & Vision insurance
  • Short & long term insurance
  • 401K Retirement Plan with matching
  • Paid holidays
  • Earned/Paid Vacation, Personal and Sick Time
  • Training and ongoing team support
  • Growth
  • Great work environment conducive to personal growth
  • Equal Opportunity Employer, including disabled and veterans
  • Salary 40k -45k, hourly employment, full-time, Monday -Friday.

A. Fagundes Plumbing & Heating Inc. is an equal opportunity employer and we welcome all disabled and veteran applicants.

Fill out our online application or feel free to send us your resume and cover letter by mail. Our address is:

A. Fagundes Plumbing & Heating Inc.

225 Stedman St. Unit 16

Lowell, MA 01851

Get ahold of us by calling (978) 350-5522 or filling out our online contact form. We look forward to hearing from you.

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Rave Reviews, Happy Customers

We'd Love to Make You Smile
    Knowledgeable and Professional

    “The team specifying and performing my installation was pleasant, knowledgeable and professional. They completed the job ahead of the anticipated schedule. They did an excellent job.”

    - David S.
    Very Happy Again

    “Had Rob come in today and reconnect a new gas stove and install a new dishwasher,plus a new bathroom toilet. He had come in last week to disconnect the old gas stove and old toilet being we were ...”

    - Rick A.
    Very Happy!

    “Excellent! Very happy! Can't say much more. Would definitely use you again and again!”

    - Rick A.
    Great guy

    “Sam did a great job explaining to me what was going on and happily fixed the issue. Great guy. You should be proud to have Sam representing your company.”

    - Steve C.
    Thank you!

    “I phoned Fagundes yesterday and they sent out ANDREAS this morning. He arrived at the appointed time, inspected the furnace, phoned me at work and gave me his diagnosis. He did the necessary. work and ...”

    - Judith B.
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