FAQ

1-866-527-SAVE

A: The Energy Assessment is an on-site visit to identify energy efficiency opportunities performed by a qualified Mass Save Energy Specialist. You will get a customer energy report outlining energy efficiency recommendations, next steps, rebates, and incentives. Your no-cost home energy assessment will include, as needed, certified LED Light bulbs, advanced power strips, low-flow showerheads, faucet aerators, and thermostats.

A: A complete intake form is given to you at the time of the energy assessment by the Mass Save Auditor. This intake form is required to apply and obtain your HEAT Loan authorization form from Mass Save. Fill out Section 2 and sign the bottom.

A: If you have an active email account, submitting your application online is the best and most reliable way to submit your paperwork and you will receive a confirmation of receipt. Our sales and office staff will help you submit your Mass Save HEAT Loan application through the Mass Save HEAT Loan Portal.

A: Once you are approved, your lender will set a date to close the loan and provide you with a two-party check made payable to you and the contractor. Depending on the lender, sometimes they will cut only one or three checks. To pay your contractor, simply sign over the bank check to the contractor.

A: Yes, you can also finance through our financial services. Our office will be able to help you with an application.

A: Call your contractor to pay your deposit and schedule the install. Please let your contractor know how many check(s) you received from your lender and the amounts.

A: Mass Save does not allow customer to finance the rebate amount. Customers can only finance the net cost of the project using the 0% program.

A: If you are financing the project using the Mass Save 0% financing program, then yes, the rebates are due up front out of pocket.

A: Rebates are submitted once the final payment has been received at the office. Our office staff submits all rebates through the program online portal and will complete the warranty registration of the installed equipment with the manufacturer.

A: Please allow 6-10 weeks for Mass Save rebates to be processed and mailed. Payment processing can take longer if information or documentation is missing from the application or if Mass Save needs to verify information with the customer. Prior to honoring any rebates, Mass Save reserves the right to conduct an onsite verification that equipment has been installed.

A: Processing time can take anywhere from 2-7 days depending on completeness of paperwork, the items being financed, and time of the year of your submission. Please note that you must receive an authorization form from Mass Save Program via email before you can apply for a loan.

A: Now that you have your authorization form, you will be able to a apply for a Mass Save Loan at 0% interest. You must contact a participating lender directly to initiate the application process and apply for a loan.