Inside Sales & Lead Coordinator 

A. Fagundes Plumbing & Heating Inc. is a family-owned and operated company with over 20 years in business, serving Massachusetts and Southern New Hampshire. Our team has built a reputation for excellence in residential plumbing, HVAC, and home comfort solutions — backed by thousands of 5-star reviews and a strong community presence.

We’re continuing to grow, and we’re looking for a driven Inside Sales & Lead Coordinator to join our team. If you’re detail-oriented, thrive in a fast-paced environment, and love the sales process — this is a career opportunity worth your attention.

Position Overview

This position is responsible for driving revenue from the inside, managing the flow of incoming and follow-up leads, coordinating appointments for our outside sales team, and ensuring every customer receives a professional and seamless sales experience.

You’ll be the link between customers, comfort advisors, and the service department — turning opportunities into signed contracts and making sure no lead slips through the cracks.

Key Responsibilities

• Manage incoming residential sales leads for HVAC and plumbing divisions.
• Schedule and coordinate in-home estimates for our outside sales team.
• Conduct proactive follow-up on open estimates and non-closed jobs to increase closing rates.
• Process sold contracts — including job setup, documentation, and customer confirmations.
• Register sold equipment, process warranties, and update CRM (ServiceTitan) records accurately.
• Support the service department by rehashing open or declined estimates to identify new opportunities.
• Prepare and maintain sales meeting documents, performance reports, and lead conversion tracking.
• Collaborate with comfort advisors, install managers, and customer service to streamline communication.
• Assist in maintaining lead pipeline visibility and forecasting.
• Deliver an outstanding customer experience that builds loyalty and trust.

What We Are Looking For

• Proven background in sales or inside sales — ideally in home services, HVAC, or construction industries.
• Strong communication skills — you know how to connect, persuade, and follow up professionally.
• High attention to detail and strong organizational skills.
• Comfort using CRM software (ServiceTitan experience a plus).
• Self-motivated with a sales-driven mindset and hunger to grow.
• Ability to handle multiple priorities while staying organized and consistent.

Compensation & Benefits

• $55,000 to $75,000, depending on experience
• Weekly performance bonuses based on weekly sales metrics and conversions
• Paid time off and holidays
• Health, dental, 401K match, health saving plan, vision and retirement benefits
• Ongoing training and career growth opportunities within the company