Due to COVID-19, please know that our team is taking precautionary sanitary measures to ensure we provide your service needs safely. Please contact us if you have any questions!

Lowell Office Coordinator Proudly Serving Residential and Commercial Customers in MA & NH

Become a Part of Our Local, Family-Operated Business

As the office coordinator for A. Fagundes Plumbing & Heating Inc., you will be the first impression of the company and an important part of a dynamic and passionate team. Your primary responsibility will be to book service appointments and ensure client satisfaction.

Other job responsibilities of the office coordinator include:

  • Convert incoming client calls into booked service appointments
  • Interact and communicate professionally and respectfully with customers, office staff, and coworkers
  • Build client rapport, encouraging repeat business
  • Respond to client requests via phone and email
  • Adhere to the company’s plan for resolving client complaints quickly and favorably
  • Maintain and update our client database with complete and accurate information
  • Make outbound calls to keep clients informed of their appointment status throughout the day
  • Call customers the day before to remind them of next-day appointments
  • Assist with credit card and invoice reconciliation
  • Register client equipment on a manufacturer’s website for warranty purposes
  • Other duties as needed

Our requirements to be considered for the office coordinator position include:

  • Have a high school education or equivalent
  • Have at least two years of experience in customer service
  • Be proficient with Microsoft Office and possess the ability to type well
  • Be highly organized with exceptional follow-through abilities
  • Have excellent verbal and written communication skills
  • Have the ability to build trust and demonstrate empathy
  • Possess an engaging personality that blends well with a fast-paced environment
  • Be highly motivated and dependable with a positive attitude

Although they’re not required, having dispatch and/or trade experience and being bilingual in Spanish or Portuguese is helpful.

At A. Fagundes Plumbing & Heating Inc., we pride ourselves on being an equal opportunity employer and we welcome applicants from anyone, including those who are veterans or identify as disabled.

Feel free to apply using our online form, or you can send your application materials (resume and cover letter) to:

A. Fagundes Plumbing & Heating Inc.

225 Stedman St. Unit 16

Lowell, MA 01851

Rave Reviews, Happy Customers

We'd Love to Make You Smile
    Knowledgeable and Professional

    “The team specifying and performing my installation was pleasant, knowledgeable and professional. They completed the job ahead of the anticipated schedule. They did an excellent job.”

    - David S.
    Very Happy Again

    “Had Rob come in today and reconnect a new gas stove and install a new dishwasher,plus a new bathroom toilet. He had come in last week to disconnect the old gas stove and old toilet being we were ...”

    - Rick A.
    Very Happy!

    “Excellent! Very happy! Can't say much more. Would definitely use you again and again!”

    - Rick A.
    Great guy

    “Sam did a great job explaining to me what was going on and happily fixed the issue. Great guy. You should be proud to have Sam representing your company.”

    - Steve C.
    Thank you!

    “I phoned Fagundes yesterday and they sent out ANDREAS this morning. He arrived at the appointed time, inspected the furnace, phoned me at work and gave me his diagnosis. He did the necessary. work and ...”

    - Judith B.
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