Privacy Policy
Fagundes Plumbing Heating AC Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, www.afphpro.com. This Privacy Policy explains how we collect, use, and safeguard your information.
By using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or service request form
- Request an appointment or service
- Communicate with us by phone, email, or SMS
- Interact with our website
This information may include:
- Name
- Phone number
- Email address
- Service address
- Zip code
- Details related to your service request
We may also automatically collect certain technical information such as:
- IP address
- Browser type
- Device type
- Pages visited on our website
- Date and time of your visit
This information helps us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Schedule and provide plumbing, heating, and HVAC services
- Respond to service requests and inquiries
- Send appointment reminders and service notifications
- Provide customer support
- Send occasional promotional offers if you opt in to receive them
- Improve our website and customer experience
- Maintain internal business records
We do not sell your personal information.
SMS Communications
If you provide your phone number and consent to receive SMS messages, Fagundes Plumbing Heating AC Inc. may send you text messages related to:
- Appointment reminders
- Service updates
- Technician notifications
- Customer support communications
- Promotional offers (if you opt in)
Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.
You can opt out of SMS messages at any time by replying STOP to any message you receive from us.
For assistance, reply HELP or contact us at (978) 350-5522.
Mobile opt-in data and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as required to deliver messaging services.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience. Cookies allow us to recognize returning visitors, analyze website traffic, and understand how users interact with our website.
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.
We may share information only in the following circumstances:
- When required by law or legal process
- To protect the rights, property, or safety of our company or others
- With service providers who assist us in operating our business and providing services to customers
These service providers are required to maintain the confidentiality of your information.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Sensitive information transmitted online is protected through encryption technologies such as SSL (Secure Socket Layer).
Access to personal information is restricted to authorized employees who require the information to perform their job duties.
Your Rights and Choices
You may request to update, correct, or remove your personal information from our records by contacting us.
For marketing communications:
- You may unsubscribe from marketing emails at any time.
- You may opt out of SMS messages by replying STOP.
- You may reply HELP for assistance.
You may also contact us directly at (978) 350-5522 regarding your personal information.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any external sites they visit.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is used, please contact us:
Fagundes Plumbing Heating AC Inc.
116 Pawtucket Blvd
Tyngsborough, MA 01879
Phone: (978) 350-5522
Website: https://www.afphpro.com