Heat Pump Services in North Andover, MA

Clean Installations and Respect for Your Property

A whole-house heating and cooling installation is invasive, but it shouldn't turn your living space into a chaotic construction zone. Our technicians at Fagundes Plumbing Heating AC treat your home the way we would want our own homes treated. Our installation crews arrive in uniform, protect your floors with drop cloths, and keep work areas highly organized. We carefully route refrigerant lines, electrical connections, and condensate drains so they are visually unobtrusive and structurally sound.

When we remove your old oil tank and boiler, we manage the disposal safely and cleanly. We coordinate the mechanical and electrical phases of the installation to keep the project moving forward without unnecessary delays. 

Once we mount the new outdoor unit and indoor handlers, we calibrate the thermostats, test airflow, and run the system through full heating and cooling cycles. Before we leave, we vacuum our work areas, remove all debris, and walk you through how to operate your new setup. 

Our trucks carry a family name, and that accountability shows in the condition we leave your home.

Meticulous Multi-System Maintenance and Proactive Care

Keeping a complex HVAC system running at peak performance takes more than a quick once-a-year check. Our approach to routine maintenance involves meticulous, precise tune-ups that address every component on your property. When you schedule a service visit, we evaluate the entire ecosystem. If your property uses a hybrid setup, we check the boiler, outdoor condenser, and multiple ductless mini-splits in one comprehensive appointment.

Our technicians are trained to spot peripheral issues before they become costly breakdowns. Our field staff has the autonomy to go beyond standard checklists. For example, our team members often pull out a ladder to secure exterior carrier fluid covers or re-insulate exposed refrigerant lines without being prompted.

During a maintenance visit, we perform the following tasks:

• Cleaning the outdoor condenser coil to maximize heat transfer
• Checking the refrigerant charge to verify the system can efficiently absorb and release heat
• Flushing condensate drain lines to prevent water backups and interior leaks
• Testing electrical connections, capacitors, and relays for safe operation
• Inspecting blower motors and fan blades for proper airflow and balance
• Evaluating indoor air filters and cleaning reusable mini-split screens

For homeowners who want to protect their investment long-term, we offer the Home Care Club. This membership includes annual heating and cooling inspections, priority scheduling, and member-only discounts. It is designed for residents who want to build a relationship with a reliable company rather than calling a stranger every time a unit needs attention.

Accountable Repairs and Accurate Diagnostics

When your heating or air conditioning stops working, you need a company that shows up prepared and diagnoses the root cause accurately. A sudden drop in airflow, unusual compressor noise, or a system that blows warm air in the summer needs immediate attention. Our technicians arrive with fully stocked trucks, ready to troubleshoot and resolve issues with your heat pump, thermostat, or ductwork.

We do not believe in vague estimates or high-pressure sales tactics. When we identify the problem, we explain what we found, outline your repair options, and provide a transparent, upfront price before any work begins. Whether you are dealing with a faulty reversing valve, a refrigerant leak, or a failing electrical component, we repair it correctly the first time.

If a system is nearing the end of its functional life, we will give you an honest assessment of whether a repair or a full system replacement makes the most financial sense.

Administrative Support for Mass Save Rebates and Paperwork

Transitioning to high-efficiency electric heating often qualifies homeowners for significant financial incentives through state programs. Navigating the paperwork for these rebates can be overwhelming and frustrating for the average homeowner. We believe our service does not end when the truck pulls away from your driveway.

Our back office is highly involved in the post-installation process to take the administrative burden completely off your shoulders. Dedicated team members manage Mass Save paperwork, submit warranty registrations, and handle the documentation local utility companies require. We stay in contact with you and follow up on the submissions until your financial incentives are confirmed. We manage the details so you can simply enjoy the comfort of your new system.

Frequently Asked Questions About Heat Pump Conversions and Care

If you are considering a transition to electric heating or need guidance on caring for your current equipment, we provide direct answers to help you understand your system.

How Do Residential Heat Pumps Work?

In the winter, the system extracts latent thermal energy from the cold outside air, amplifies it using a compressor, and pumps that warmth indoors. Even in freezing temperatures, the air still contains enough ambient heat for modern cold-climate units to operate efficiently. A reversing valve inside the outdoor condenser allows the unit to switch the flow of refrigerant, changing the system from cooling mode to heating mode seamlessly.

How Often Should a Heat Pump Get Serviced?

Your system should be professionally serviced at least once a year. Because these units provide both heating and cooling, they run continuously throughout the seasons and wear out much faster than a standalone furnace or air conditioner. Annual service verifies that all mechanical and electrical components are operating efficiently.

What Is Done on a Heat Pump Service?

During a service visit, our technicians inspect and clean the outdoor coil, check the refrigerant levels, flush the condensate drain line, and test all electrical connections. We also evaluate the compressor's performance, inspect the blower motor for proper airflow, and check the condition of the indoor air filters. If you have a multi-zone ductless setup, we clean the filters and verify the operation of each individual indoor head.

What Should I Consider When Choosing a Heat Pump Service Provider?

Look for a company with proven experience in fuel conversions and complex installations, verified by certifications like NATE and programs like the Mitsubishi Electric Diamond Contractor Elite designation. Also verify that the contractor handles the required load calculations, offers transparent upfront pricing, and manages the backend paperwork for state rebate programs.